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Privacy Policy

Last updated: 25/4/2025

Introduction

We respect your privacy and are committed to protecting your personal data. This Policy explains how Plus Live Events Limited (“we”, “us”, “our”) collects, uses, discloses and safeguards your information when you visit this website (the “Site”).

Data Controller

Plus Live Events Limited
Registered in England & Wales (No. 11837313)
Registered office: C/O DPC Vernon Road, Stoke-on-Trent, Staffs, United Kingdom, ST4 2QY
Data Protection Officer: Tom Bristow

What We Collect

  • Information you give us: name, email address, postal address, telephone number, payment details (if you make a purchase or sign up for services).

  • Automatically collected data: IP address, browser type, device identifiers, pages visited, referrer URL, cookies and usage analytics.

  • Third-party integrations: e.g. Google Analytics, Mailchimp (subject to their own privacy policies).

How We Use Your Data

We process your data to:

  • Provide and improve our services;

  • Fulfil orders and communicate with you;

  • Send marketing (only if you’ve opted in);

  • Analyse website usage and performance;

  • Comply with legal obligations.

Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Contract – necessary to fulfil your orders or services;

  • Consent – for marketing and non-essential cookies;

  • Legitimate interests – to improve our website and protect against fraud;

  • Legal obligation – where required by law.

Cookies & Tracking

We use a cookie-banner to manage your preferences. Our cookies fall into:

  • Strictly necessary (e.g. session cookies)

  • Preferences (e.g. language)

  • Analytics (e.g. Google Analytics)

  • Marketing (e.g. remarketing pixels)
    You can change or withdraw your consent at any time via our cookie settings link.

Sharing Your Information

We may share data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Fulfilment and delivery partners

  • Email service providers (e.g. Mailchimp)

  • Professional advisers, regulators, or other authorities if required by law.

International Transfers

If we transfer data outside the UK/EU, we ensure adequate safeguards (e.g. Standard Contractual Clauses) are in place.

Data Retention

We retain your personal data only as long as necessary for the purposes listed, typically:

  • Order records: 6 years (for HMRC)

  • Marketing consent: until withdrawal

  • Support tickets: 2 years

Your Rights

You have the right to:

  • Access your data (Subject Access Request)

  • Rectify inaccurate data

  • Erase data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time
    To exercise any right, email: info@polarexpressbelievemanchester.co.uk You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

Security

We implement technical and organisational measures (e.g. SSL encryption, access controls) to safeguard your data.

Changes to This Policy

We’ll notify you of material changes via the Site. The “Last updated” date above reflects the effective date.

Last updated: [Date]
 

What to include in the Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Policy explains how [Company Name] (“we”, “us”, “our”) collects, uses, discloses and safeguards your information when you visit our website [your-site.co.uk] (the “Site”).

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